Shipping, Guarantee and Refunds
- By purchasing from Roonami in any way, we assume you have read and agreed to these terms and our Terms of Service.
SHIPPING RATES
Payment for your order is required to save your animal! Shipping cost is calculated in a separate invoice. EMAIL AHEAD if you want a quote prior to checking out. **Any orders canceled due to shipping terms will be subject to 5% restock fee.** Do not select this option (CANADA WIDE SHIPPING) if you live in Edmonton. All pets and live feeders must be picked up in person.
LIVE ARRIVAL GUARANTEE
All animals are guaranteed to arrive healthy and alive. The live arrival guarantee will be voided if you are not home to receive the animal(s) at first delivery attempt.
Change of address by the purchaser after shipping voids the guarantee.
Delays are sometimes possible due to carrier issues and we pack the animals based on this possibility. The purchaser will be provided a tracking number and will be responsible for checking the status of delivery. We cannot be responsible for carrier delays and the guarantee will be void if delayed.
The purchaser is responsible for the husbandry after they take possession of the animal(s). We have no control over care once the animal(s) is in the possession of the customer.
If there are any concerns with the purchase we must be notified within 1 hour from the delivery time as entered according to the tracking number.
In the event of a dead on arrival (DOA), without a shipping delay, and approved photos are sent in, we will replace the animal(s) or offer a substitute of equal value, or a store credit can also be issued for the animal if a replacement is unavailable. There are no refunds.
We cannot be held responsible for shipping charges incurred for upholding our guarantee; they are the responsibility of the purchaser.
The purchaser MUST notify us immediately and provide photographic evidence of any DOA or visibly unhealthy. Pictures must include the animal in original packaging, our shipping box, and the animal clearly visible. If we do not hear from the purchaser within 1 hour of the animal(s) being received, we will assume the animal(s) have arrived alive and in good health.
SHIPPING
- We do not ship without the purchaser's payment for shipping cost and an agreed upon day.
- We do not ship during weather extremes, the animal(s), or plants will be held with us until safe to do so. - Heat packs will be added to the cost during winter shipping.
- Phase22 cold packs and cool gel packs are used to maintain temperatures in the summer.
- PO boxes are not permitted for live anything
- Can ship to a FedEx Ship Office to hold for you (not a Staples, only standalone office) Ask us for details
- Shipping to Calgary is apx $50-$75 or,
- Shipping to Ontario area is apx $100-$140
- Shipping to NS, PEI and East Coastal Canada, if 3 days we cannot send live animals.
- We cannot ship to Yukon, NWT directly. Customers have made their own arrangements with Air North cargo.
The courier service chosen will depend on your service area and the best rate possible. All options will be tracked.
Rates too high? Join your local reptile group and find someone to split shipping! We can accommodate group orders. For dry goods, we have to manually calculate at this time, please contact.
For glass terrariums and aquariums, we do not ship due to breakage.
Shipping Damages
If an item was damaged in shipping. You must notify us within 3 days of receipt. You must keep the damaged item, and the original shipping container, as well as packing materials, until a file has been claimed with the carrier. Retain the item and packaging, the carrier may send someone to inspect the damage. Glass is not covered under any circumstances.
WINTER SHIPPING
The last day to ship is December 7th due to delays due to holiday orders. We resume service in January after the holidays but its usually too cold until end of January. Live animals are only shipped during warmer days when it is safe. Consider ordering ahead of time. All live feeder, animal or plant orders are shipped with a 40 hour heat pack and added to the shipping cost.
GENERAL TERMS
Please be aware of your own local wildlife laws and regulations. No shipments will be knowingly sent in violation of any provincial or city bylaws. We cannot keep up with bylaws outside of our own city, so it is the purchaser’s responsibility to know the laws in the Purchaser's area and to abide by them.
We reserve the right to ask for ID before shipping any order. For fraud prevention reasons we are not able to change the shipping address on an order after it is placed. An order must be submitted again if the purchaser wishes to ship to a different shipping address and that shipping address must be specified on the new order. The billing address and shipping address must match or the order may not be sent out at our discretion to prevent fraud.
LOSS OF LIFE | SICKNESS | SEXING
We are not responsible for any veterinary expenses or costs incurred by the buyer for any animal. If you take any animal to a veterinarian, you do so entirely at your own expense. Please bring any issues to our attention within 1 hour of arrival or inspection in store before leaving. Roonami will never knowingly sell an animal that is sick, unhealthy or not eating. Due to many elements outside of our control, we extend no warranty on life of any animal outside the terms listed here. The exclusion to this is any animal sold as 'special needs' and the conversation was held between 'Roonami' and 'the purchaser' beforehand for its requirement.
For animals sold as a male or female, you must double check the sex of the animal within 72 hours of arrival. In the event an animal appears to be the wrong sex, we must be notified within 72 hours. Otherwise, the transaction is considered complete.
ALL SALES ARE FINAL
No refunds or returns accepted. Corded products, bulbs, battery battery-operated displays, are final sale. We may offer in-store credit on sealed items such as substrates, foods, and terrariums.
PRODUCT WARRANTY
Roonami expresses no guarantee or warranty for products we do not manufacture. Each manufacturer has its own procedure regarding claims that must be followed.
ARCADIA:
- 30 Days on lamps. Up to 1 year on corded products.
- Photo of the item
- Original invoice of item sold
- Submit claim details to Roonami
- We submit claim request to Arcadia
- Wait for response and proceed from there with approved or denied claim
- Item can be replaced by Roonami if approved at this time
Zoo Med/ Exo Terra:
- Bring item into Roonami with sales invoice if within the product's warranty period
- Replacement will be offered if accepted same day
- If item is not in stock a replacement will be ordered on our next shipment (usually under 2 weeks)
DEPOSITS
All deposits are non-refundable and non-transferable. We will only offer a returned deposit if the animal or item is a preorder and no longer available.
CONTACT
You can contact us either by phone or email [email protected] if you have any questions. We can be reached during business hours:
Mondays 11am-6pm
Tuesday to Friday 11am-7pm
Saturday 11am-6pm
Sunday 11am-5pm
Hours are subject to change, please check our social media for any closures.
OVERVIEW
This website is operated by Roonami. Throughout the site, the terms “we”, “us” and “our” refer to Roonami. Roonami offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to final sale.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Roonami, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Roonami and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 14026 141 Street NW Edmonton AB T6V 1H7.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at [email protected].
LIVE ARRIVAL GUARANTEE
All animals are guaranteed to arrive healthy and alive. The live arrival guarantee will be voided if you are not home to receive the animal(s) at first delivery attempt.
Change of address by the purchaser after shipping voids the guarantee.
Delays are sometimes possible due to carrier issues and we pack the animals based on this possibility. The purchaser will be provided a tracking number and will be responsible for checking the status of delivery. We cannot be responsible for carrier delays and the guarantee will be void if delayed.
The purchaser is responsible for the husbandry after they take possession of the animal(s). We have no control over care once the animal(s) is in the possession of the customer.
If there are any concerns with the purchase we must be notified within 1 hour from the delivery time as entered according to the tracking number.
In the event of a dead on arrival (DOA), without a shipping delay, we will replace the animal(s) or offer a substitute of equal value, or a store credit can also be issued for the animal if a replacement is unavailable. There are no refunds.
We cannot be held responsible for shipping charges incurred for upholding our guarantee; they are the responsibility of the purchaser.
The purchaser MUST notify us immediately and provide photographic evidence of any DOA or visibly unhealthy. If we do not hear from the purchaser within 1 hour of the animal(s) being received, we will assume the animal(s) have arrived alive and in good health.
